Terms & Conditions
The terms and conditions govern your use of this site and your purchase of any product. Please read through carefully, since use of the site constitutes acceptance of all terms. You have the right under data protection to request that we delete any information held on you into the future, or to modify it as you wish.
1. Agreement to Terms and Conditions
1.1 Acceptance of Terms and Conditions
1.1.1 The website www.is owned and operated by Flump Ltd, trading as 'Vegums'. References to "we", "us", our" or "the website" are references to Flump Ltd. We are a company registered in England and Wales (company number 10388042), and our address for correspondence is:
Flump Ltd, Unit 18 Bold Industrial Park, Neills Road, WA9 4TU
1.1.2 Your use of this website is at all times subject to these Terms and Conditions as applicable to your use of the website and all applicable laws. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
1.2 Changes to Terms and Conditions
1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the Vegums website after changes are made means that you agree to be bound by such changes.
1.3 Membership and Billing
1.3.1 You can find the specific details regarding your subscription and purchases with Flump Ltd by clicking on the My Account section of the website.
1.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you.
2. Website Use Terms and Conditions
2.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
2.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
2.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, Flump Ltd may place a 'cookie' (a small text file) on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification.
3.1.1 This website and its content is copyright of Flump Ltd. All rights reserved.
3.2.1 All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Flump Ltd is the operator of www.vegums.com. All trademarks, product names and company names or logos cited herein are the property of their respective owners. No permission is given by Vegums in respect of the use of any such brand names, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights. Nothing on this website grants you any licence or right to use, alter or remove such material.
3.3 User Material
3.3.1 In these Terms and Conditions, we use the term 'User Material' to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a member or when you subsequently change that information.
3.3.2 This section of our Terms and Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so on these Terms and Conditions. If you do not want to review or submit User Material on these terms, then you should not do so.
3.3.3 We do not systematically review User Material submitted by users of this website. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.
3.3.4 We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the Terms and Conditions and we may do this with or without giving you any prior notice.
3.3.5 We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to Flump Ltd a non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media (including, but not limited to, our website and those websites which we operate by way of a 'white label' or 'co-branded' service for third parties).
3.3.6 We may link User Material or parts of User Material to other material, including material submitted by other users of the website or created by Flump Ltd and/or other third parties. We may use User Material for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market or advertise Flump Ltd.
3.3.7 Each time you submit User Material to us, you represent and warrant to us as follows: (a) you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract; (b) your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law; and is not otherwise inappropriate; (c) your User Material does not advertise any product or service or solicit any business; (d) your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 and if User Material identifies any individual over the age of 18, you have that person's consent to being identified in exactly that way in your User Material; and (e) in submitting your User Material you are not impersonating any other person.
3.3.8 Links to other websites - From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Flump Ltd's prior written consent.
Once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
4. Joining Us
4.1 We may refuse any application to join the subscription service of Flump Ltd or receive our services for any reason whatsoever.
5. Availability of Website
5.1. Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
5.2. Your access to the Vegums Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email.
6. Purchase of Products
6.1 A one-off or gift order is deemed to be submitted when you enter valid payment details into our website and confirm the order by pressing the relevant button on the web page. No order is accepted from you until our website displays an order confirmation message and you receive an email confirmation.
6.2 For recurring subscription orders, an order is deemed to be submitted if you have an active account on the date you are due to billed. We will give you warning in advance of any future billings via email and also in our My Account facility. You can make changes to any recurring subscription order up until the point at which your card is charged - these changes can be made through the My Account facility.
6.3 The facility and our communications to you in relation to any order will be in the English language.
6.4 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.
are set in pound. If you are making an order from outside the UK, a currency
conversion will apply.
6.6 Orders placed outside the UK will incur a charge of £4.95 for international delivery. It is your responsibility to list your country of residence in your shipping address. You will then be asked to accept the delivery charge.
7.1 When you join Vegums as a subscriber or purchase one of our one-off or gift items, you card will be billed immediately upon you submitting the order.
7.2 For recurring subscription orders, you will be charged on your scheduled billing date. We will give you advance warning of this via email and in our online My Account section - giving you the option to change your billing date prior to any charges being taken.
7.3 If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future product deliveries in order to help prevent any interruption to the service.
7.4 In the case that a refund is granted, the funds will only be returned to the original account, and in the original manner of payment. Vegums accepts no liability for loss or inconvenience incurred in the time taken funds to be returned to an account.
8. Damaged or Defective Items
8.1 You must inspect the products on day of receipt and notify us within 21 days of any defects. We will replace or refund you for defective products if notified of any damage or defects within 21 days of receipt.
8.2 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses that you might incur through making an order through our site.
9. Delivery and Return of Products
9.1 We use 48 hour postage via Royal Mail to deliver products to you. Actual delivery times may vary for you depending on;
i) our stock availability,
ii) your delivery address,
iii) when you make your selection, and
iv) circumstances impacting delivery by the courier.
We reserve the right to use alternative delivery methods without prior notification.
9.2 We are not and cannot be held responsible for any delays, outside our control once the goods are in the possession of the postal service. If you have not received your order within a week if you are a UK resident, or 3 weeks for orders elsewhere, please write to us by email and we will trace, replace or refund as necessary.
9.3 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9.4 It is the customer's responsibility to report all lost products within 7 days by contacting us. Customers are obliged to comply with either the courier's claim compensation process or Flump Ltd's process. Failure to comply with these processes, as amended from time to time, will result in no refund.
9.5 If you change address or contact information, you must update your address details in the My Account section of the website to ensure that no products are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will be liable for any products posted to the wrong location.
9.6 We reserve the right to cancel your subscription membership if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable. We also reserve the right to cancel your membership in response to abusive or offensive communication received from you, or where we suspect you are attempting or successfully subverting our anti-fraud measures.
9.7 If you are dissatisfied with any product you receive from us, please contact our customer services. Your first Vegums delivery can be returned to us within one year of receipt. Subsequent deliveries are subject to our standard 21-day return policy. We retain the right to request a return of any faulty goods by recorded 2nd Class Royal Mail delivery and the product will be inspected.
9.8 If the fault is agreed, a full refund will be given for the returned goods and the return postage costs (providing the above postal method has been used). We will consider refunds for any products returned to us within 21 days of being notified of your concern. We reserve the right to refuse a refund on any product. Returns received after 21 days following your notification to us of a possible fault may not be eligible for a refund, at our sole discretion.
10.1 You agree that you will not infringe any rights including intellectual property rights of any person including, without limitation, copying, reproducing or otherwise modifying any material provided as part of the Service.
10.2 All content and programming of the Vegums website is the property of Flump Ltd. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Vegums website without written permission from Flump Ltd.
11.1 You can cancel the purchase of a subscription product at any point. Cancellation must be performed by altering your account details in the My Account section on the website. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline. Where your instruction is too late, you may not be eligible to return the items in order to receive a refund. In order to confirm this you can email us at email@example.com. This suspension can also be reactivated at any time.
11.2 Despite the above provision, you are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for recredit to your card.
11.3 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these terms. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.
11.4 We have the right to cancel any order as may be necessary, such as when supplied banking information does not match the customer name and address, or otherwise required by law.
12.1 Vegums has a dedicated data protection guideline that will be used ongoing to ensure that customer data is safe. This includes reviewing the information and only keeping information on current customers where there has been a long-term lapse in subscription.
12.3 If you have any data questions on what information we hold on you, would like us to update our information or remove it entirely, please write to us at the above email as well, and we will deal with your request in a prompt manner.
12.4 We do not store customer credit/debit card details
12.6 The provision of an email address by you to Vegums via our website is taken as acceptance of any future email correspondence which includes but is not limited to transactional correspondence, member newsletters and Vegums member promotional offers, which forms part of the subscription offering.
12.5 We would not share your personal information with other companies for marketing purposes and we would ensure that you could withdraw your consent to receive marketing correspondence about Vegums’ offerings and/or other companies’ promotions by notifying us in writing or making use of the 'unsubscribe' feature in our emails.
12.6 As long as you remain a member/customer of Vegums, you may not withdraw your consent to receive informative emails relating to important notifications, payment confirmation etc regarding your account.
13. Promotion Codes
13.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.
13.2 Each promotion code or offer may be used only once per customer. If more than one customer is registered at the same delivery address our promotion code or offer may only be used by one customer registered at that address.
13.3 Vegums reserves the right to withdraw or terminate any of its promotion codes or offers at any time. If this happens, then the promotion codes or offers may not be used for any orders placed after the date of withdrawal or termination. Vegums reserves the right to reject the use of a promotion code or offer where fraud is suspected.
13.4 Any promotion code or offer provided cannot be used in conjunction with the purchase of a non-subscription order unless stated where advertised.
14. Disclaimer of Warranties and Limitations on Liability
14.1 Nothing in this clause (14) or otherwise in these Terms and Conditions shall exclude or in any way limit Flump Ltd's liability for;
ii) Death or personal injury caused by its negligence (including negligence as defined in s.1 Unfair Contract Terms Act 1977.
iii) Where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through the website.
iv)Liability to the extent the same may not be excluded or limited as a matter of law.
Nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.
14.2 This website and its contents are provided "as is" and on an "as available" basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of the content provided on the website or any conduct by users of the website. We reserve the right to deliver boxes of content at our sole discretion. Subject to clause 14.1, we disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.
14.3 Subject to clause 14.1, in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.
14.4 Subject to clauses 14.1, 14.2 and 14.3 our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed in aggregate the greater of £1 and/or the total amount paid by you to us in respect of Flump Ltd Services in the month preceding any such claim but, if you are a consumer, please note that this does not affect your statutory rights.
15. Applicable and Governing Law
15.1 This website is controlled by Flump Ltd. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
15.2 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
15.3 Transactions on this site are completed under the laws of England and Wales.
16. Assignment by Us
16.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party.
17. Memberships are Non-Transferable
17.1 Flump Ltd memberships are not transferable and therefore cannot be sold or traded.
18. No Waiver
18.1 If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.
19. Force Majeure
19.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.
20. Third Party Rights
20.1 Subject to clause 14.3, and excluding the provisions of clause 3.2.1 which confers a benefit upon Third Party Licensor's as applicable, which you hereby acknowledge and agree shall be directly enforceable by such third parties, nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
20.2 In accordance with clause 1.2.1, we may rescind, waive, assign, release or vary any or all of the provisions in this Agreement in any way without consent of any third party.
22. Indemnity by you
22.1 You agree to indemnify and hold FlumpLtd, subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms and Conditions or any violation by you of any applicable laws or the rights of any third party.
23. Website disclaimer
23.1 The information contained in this website is for general information purposes only. The information is provided by Flump Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
23.2 This website and its content are copyright of Flump Ltd
23.3 This version last updated 5th April 2019.
24.1 Our Refer A Friend scheme is a genuine and generous offer for our members - rewarding them for introducing Vegums to friends and family. We have tried to make it easy to follow and rewarding. Unfortunately, there will always be people that take advantage of and abuse that generosity, so there are a few house rules.
24.2 You may only receive referral credit when your friends and family sign up for a Vegums plan following your unique referral link. You will not receive credit should your friends and family order a Vegums gift box following your unique referral link.
24.3 Each member is permitted to refer a maximum of 10 friends and to earn a maximum of £100 referral credit. We may, at our discretion, allow members to refer more than 10 friends and to benefit from any subsequent referral bonuses, but this is in our power to grant and can be withdrawn at any time.
24.4 You may refer a maximum of one person per household - anything more than this and we may decide to count this as a fraudulent referral. You may also not refer yourself - if we suspect you have used different email addresses or delivery addresses to circumvent our system, we may decide to count this as a fraudulent referral. For any referral which we deem to be fraudulent, we reserve the right to cancel the referred transaction, and to refuse to credit your existing account with any referral credit."
24.5 You may not use more than £50 of referral credit within the same calendar month for orders placed with us.
24.6 All referral credit will expire after 24 months if not used.
24.7 In your manner of sharing your referral link, you may not mimic or misrepresent Vegums or otherwise mislead people to believe that they are dealing with Vegums, one of our agents or affiliates.
24.8 For anybody using an existing member's referral link to join Vegums, this introductory offer cannot be used in conjunction with any offers on our site and is only valid for your first purchase of a box through our subscription program.
25. Account credit
25.1 Prepaid account credit is valid for all subscription and one-off orders.
25.2 Account credit is non-transferable, non-refundable and is valid for 24 months from date of purchase or acquisition. When you finish your account credit, we'll revert to charging your saved card as part of your subscription.
25.3 Other types of account credit such as care credit or referral credit will expire after 24 months if not used.
26. Refund policy
26.1 As a food product, Vegums are non-refundable once opened.
26.2 Customers are responsible for inspecting our products on arrival and notify us within 21 days of any defects or damages. We will replace or refund damaged goods if notified within 21 days if receipt.
26.3 In the case that a refund is granted, the fund will only be returned to the original account, and in the original manner of payment. Vegums accepts no liability for loss or inconvenience incurred in the time take funds to be returned to an account.
27. Contact information
27.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at firstname.lastname@example.org, and all notices from us to you will be displayed on our website from to time.
27.2 Otherwise, you can contact us online through any of our social media pages as linked, or
27.3 Call us by ringing 01744 813306 and asking for a Vegums member of staff
28. Payment types
28.1 We currently accept credit and debit card as well as PayPal payments online. When subscribing you agree to maintaining a direct debit payment through PayPal, our card payment gateway provider.
29. Supplement Disclaimer
29.1 Vegums sells dietary supplements and does not allude to any specific medical benefit. Use of products on this site is at your own determination.
30. Entire Agreement
30.1 These terms and conditions, together with our current website prices represent our full and final agreement with you, the customer. If any part of these terms and conditions are found to be unenforceable, the enforceability of any other part of these conditions will not be affected.